Commissions
Unfortunately, at this time I am not taking on private commissions.
Customs and sales tax
Customers are responsible for any customs fees, sales tax or VAT charges. The charges are put in place by the relevant tax authority. Please be aware that you may need to pay a handling fee if you are required to pay any tax.
Postage and Delivery
UK Shipping: I aim to post all orders within 2 working days of the order being placed. Occasionally, there may be a slight delay due to awaiting stock etc, if this is the case, I will email you immediately to inform you and a refund can be made if the timings don’t suit you. If you need an order by a specific date, please email me beforehand.
Prints are carefully rolled into tubes to stop damage during transit.
All other products are wrapped in tissue with a wax seal and bubble wrap to keep them safe during transit. Where possible I try to recycle packaging, so please do not be alarmed if your order arrives in boxes with alternative branding on.
Hand embellished prints are made up to order and therefore shipping will be delayed by a week.
Orders are sent via Royal Mail or EVRi. You will be sent an email to inform you when your item has been shipped.
Postage costs vary from £1.00 to £6.00 depending on items purchased and weight. Your final postage cost will be calculated at checkout.
International shipping varies from £4.50 to £15, once again depending on items purchased and weight. If it costs me less to ship your item, I will refund you the difference. The customer is responsible for any customs fees or duties.
I do my very best to keep the shipping charge to an absolute minimum.
Payment types
You can pay for your order using Paypal, Apple Pay or via credit card. All major card types are accepted. Please choose your method of payment at the checkout
Returns
If your order arrives broken or faulty, please let me know within 48 hours and I will arrange a replacement and post it to you free of charge.
I am afraid I am unable to accept returns if you change your mind after receiving the order.
If you have concerns about your order please let me know via the contact form or via my email - hello@kerryjaneart.com.